Webyog recruitment for Technical Software Engineer

Job Description:

Company              : Webyog

Primary Location : Bangalore

Role                        : Technical Support Engineer

Last Date                :  07 Aug 2017

Education :

BE/BTech (CS/IT/IS/EEE/ECE), MCA, ME/MTech from 2016-2017 batches with 60% throughout academics

Looking for a Technical Support Engineer, who can provide technical support to customers using methods of careful research and troubleshoot problems. We are looking for a dynamic individual to provide answers to clients by clearly identifying problems, and guiding clients through careful, corrective steps.
  • Troubleshooting and resolving all technical & non-technical issues related to our products
  • Work closely with Engineering and Sales teams
  • Help the development team in prioritizing the feature requests based on customer feedback
  • Resolving queries on various platforms
  • Handle escalations for post-installation issues
  • Creating FAQ and documentation related to product training and support
Skills and Experience :
  • 0-2 years of experience in Customer facing role
  • Knowledge on email app.
  • Must be customer-focused, and willing to do whatever it takes to resolve customer issues
  • Good communication skills
  • Quick learner, self-motivated and directed, with keen attention to detail
  • Team player
  • A social media aficionado
  • Willingness to work in night shifts
Salary :
5.5 LPA

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